Store Policies

Online Shopping

At Hamels Fabrics, we value our customers and their privacy.   We are committed to protecting your personal information and providing a secure online shopping experience, and we believe all internet transactions should be convenient, reliable and secure.  We DO NOT store any credit card information.  If you would be more comfortable placing your order offline, please call us at 1-778-675-7555

Errors on Our Site

We try very hard to get it right, but on occasion everyone makes a mistake. Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has been processed for the purchase when your order is cancelled, we will issue a credit to the payment method used in the amount of the charge. Individual bank policies will determine when this amount is credited to your account.

Inventory

PLEASE NOTE: Not all 30,000 items (fabric excluded) are in stock at all times.  For your convenience, we make a large variety of product available to you on our website, and this may cause shipping delays.  Once an item has been ordered from our distributors for you, it cannot be cancelled.  All orders ship complete.  

Return Policy

• Let's make returns real easy and straight forward...
  • Our products may be returned for a STORE CREDIT within 30 days of original purchase, provided they are unopened and in "like-new" condition.
  • Any shipping on returns will be paid by the customer - unless the mistake is ours (we ship you the wrong item, we ship you too many of something, not enough, etc).
  • The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
• No restocking fee, just a store credit which can be spent at your convenience.  We'll take care of you as best we can.
• All custom made kits are non-refundable.

• Due to copyright restrictions - books and patterns cannot be returned. Please make your selections carefully

• Fabric is non-refundable.

Thanks so much for your understanding.

Privacy Policy

Hamels Fabrics is committed to protecting your privacy and any information you share with our company. Hamel's Fabrics gathers customer information in several ways - they are as follows:

• When users sign up on our site, place an order and at the same time sign up for our newsletter, sign up to receive newsletters in store or at quilt shows. We keep all customer information confidential and do not share or sell any information with any outside parties.
• Hamel's Fabrics uses our customers email information to send out regular newsletters alerting them to what is happening in store plus promotions and where they can find the latest quilt show.
• Customers emails can also be used to correspond with the customer as an individual as to updates on their orders plus any questions we may have pertaining to their order.
• We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information
• Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected