Store Policies

Shopping with Hamels Fabrics

Thank you for shopping with Hamels Fabrics. We appreciate every order and every customer who chooses to support a Canadian fabric and quilt shop.

Our goal is to make your shopping experience clear, secure, and straightforward. Please review the information below before placing your order. If you have questions about a product, shipping timeline, return, or order detail, please contact us before completing your purchase.

Product availability

Hamels Fabrics carries a large selection of quilting fabric, quilt kits, panels, patterns, notions, batting, thread, needlework supplies, books, and creative products.

Because we offer many items online, not every product is always in stock at the time of ordering. Some specialty items, notions, books, patterns, and supplies may need to be ordered from our distributors before your order can be completed.

If an item is unavailable or delayed, we will contact you using the email address or phone number provided at checkout.

Fabric cuts

Fabric is cut to order and sold by the metre, with a minimum cut of 0.5 metre unless otherwise stated.

Please choose your fabric quantities carefully. Once fabric has been cut, it cannot be returned or refunded unless there was an error on our part.

Colours and product images

We do our best to display product colours and images as accurately as possible. However, colours may appear differently depending on your screen, device settings, lighting, and photography.

If you need a very specific colour match, please contact us before ordering and we will do our best to help.

Payment security

Hamels Fabrics uses secure online checkout to help protect your payment and personal information.

Please make sure your billing information, shipping address, email address, and phone number are entered correctly at checkout. If we need to contact you about your order, we will use the information provided with your purchase.

Order changes and cancellations

If you need to make a change to your order, please contact us as soon as possible.

We will do our best to help if your order has not yet been processed, cut, packed, or shipped. Once an order has been processed or fabric has been cut, changes or cancellations may not be possible.

Returns

Eligible products may be returned for store credit within 30 days of the original purchase date.

To qualify for return, items must be:

Return shipping is the customer’s responsibility unless the return is due to an error on our part.

Items that cannot be returned

The following items are final sale and cannot be returned:

Books and patterns cannot be returned due to copyright restrictions. Fabric cannot be returned once it has been cut.

Incorrect, damaged, or missing items

If there is an issue with your order, please contact us as soon as possible after receiving your parcel.

Please include:

If the mistake was ours, we will work with you to make it right.

Shipping and delivery

Hamels Fabrics ships from Prince George, British Columbia to customers across Canada.

Shipping rates, fulfillment times, tracking details, lettermail information, and delivery policies are listed on our Shipping Information page. Please review that page before placing your order so you understand current shipping timelines and options.

Once a parcel has been shipped, delivery is handled by the carrier. Hamels Fabrics is not responsible for carrier delays, weather-related delays, lost or stolen parcels, or damage caused after the parcel has left our care.

Lettermail orders

Some small, flat items may qualify for lettermail shipping within Canada.

Please note that lettermail does not include tracking or insurance. Once a lettermail order has been mailed, delivery updates are not available.

Privacy

Hamels Fabrics respects your privacy.

Customer information is used to process orders, contact you about your purchase, ship your items, and provide customer service. We do not sell customer information.

Contact us

If you have questions about our store policies, product availability, returns, shipping, or an order you have placed, please contact us.

Phone: 778-675-7555