Shipping Information
We strive to have all orders shipped within 1-2 business days (Business Days being Monday to Friday). We do have periods when we experience extremely high volume. During these times shipping will take longer, at times one to two weeks. Rest assured our elves are always working diligently to get your order out the door as fast as possible. If an item on your order is out of stock and on its way, we will notify you ASAP to keep you in the loop so that you know when you will be receiving your order.
Keeping It Simple
Canada Rates
- FREE Shipping over $149
- $5.99 for orders under $15
- $9.99 for order $15.01-149
US Rates
- You only pay real-time calculated shipping rates using our discounted savings with our couriers!
- Once your order has been placed, we will notify you with the actual shipping amount before processing.
- We are not responsible for lost, stolen or late packages. It is recommended you choose Air and not Ground for delivery unless you are OK with waiting a month or two for your package.
- By choosing Air, you can expect your package to arrive within a week.
- Need it there super fast? Just let us know and we will make arrangements to expedite it for an additional charge.
International Rates
- You only pay real-time calculated shipping rates using our discounted savings with our couriers!
- Once your order has been placed we will notify you with the actual shipping amount before processing.
- We are not responsible for lost, stolen or late packages. It is recommended you choose Air and not Ground for delivery unless you are OK with waiting a month or two for your package.
- By choosing Air, you can expect your package to arrive within a week.
- Need it there super fast? Just let us know and we will make arrangements to have it go real quick for an additional charge.
Know Your Mail Facts:
Now we don't mean to scare you but once in a Blue Moon A Package May Arrive Damaged - If this is the case be in the know.
- If a package arrives damaged it is then the couriers responsibility to cover the costs. However they will be requesting detailed pictures to be submitted with the claim so be diligent and take those pictures.
The claim is submitted by us but you as the customer have to provide us with the pictures.
- If a parcel is lost there is no coverage with Canada Post unless you purchase it... On that note even if there was no insurance purchased we do submit a claim on your behalf anyway with no guarantees. Just depends on the specific situation. Example... If the parcel tracking just stops before delivery for an unknown reason then we submit a service ticket and it is then the Couriers responsibility to track the parcel down. If any package states that it is "delivered" then there is no recourse. It is your responsibility to check your mail on a regular basis to avoid mail theft.
-Xpresspost envelopes have an automatic $100.00 insurance coverage and can be requested.
Shipping FAQ
A: Before tax.
A: Just let us know when we inform you that this is the case and we will get your order out right away. When your delayed item arrives, we will ship it out immediately with no extra freight charges.
Q: Can I purchase extra insurance? Can I upgrade to a faster shipping method?
A: Yes, you most certainly can... Just email us at info@hamelsfabrics.com and we will make the arrangements.
Q: I didn't receive my package. It didn't have a tracking number. Now what?
A: We will investigate right away! Our success rate with Canada Post and USPS is over 99.9% so you never have to worry. For small orders, the standard shipping method is used which doesn't provide tracking. We understand it's terrible when mail is lost or stolen, but we are not responsible for lost, stolen or damaged packages. If you have regular issues with poor mail delivery (i.e. the carrier delivers your mail to your neighbors every now and then) or issues with stolen mail (community mailboxes, apartments/condos) we would recommend our Expedited shipping options. Not only is it faster, it's also tracked and insured.
Q: How can I get Expedited delivery?
A: Every order over 500 grams (1lb) in Canada ships Expedited. Orders under 500 grams are typically 1-4 charm packs, 1 layer cake, or a small amount of yardage. For orders to the US, any orders over 2.2lb are shipped Expedited. 2.2lbs is roughly 8 charm packs, 2 layer cakes, 2 jelly rolls, and a couple yards of fabric. Fat Quarter Bundles are typically 2.2-4.5lbs and almost always ship Expedited for both US and Canada. If you have an order under 500g (Canada) or 2.2lb (US) contact us if you would like to pay extra for Expedited shipping.
A: Yes. The default insurance is $100 CAD, but you can contact us to insure your order for more than $100 for an extra charge.
A: Exceptions to shipping:
For remote areas of Canada and the U.S.A. where shipping is much higher due to having to fly postal in by small aircraft etc., shipping charges will be adjusted accordingly.
Also for bulky packages which would include items such as batting etc. our flat rate of $9.98 does not apply. We will be in touch with you to let you know what the actual shipping charge will be.
When you are receiving a Block of the Month program, actual shipping charges will be charged on the block of the Month that contains all the finishing parts such as borders, bindings etc
*Exception - If shipping charges are over $40.00, Hamel,s Fabrics will cover the first $40.00 and bill the remainder amount to your order. This situation rarely occurs.
A: On batting, Hamel,s Fabrics covers the first $40.00 of the shipping cost... this is usually about half of the shipping cost to ship your roll. If and when the shipping is more than $40.00, we will discuss what the amount will be.
Policies
GST (5%) and PST (7%)
British Columbia
GST (5%)
Alberta
Manitoba
Northwest Territories
Nunavut
Quebec
Saskatchewan
Yukon
HST (13%)
Ontario
HST (15%)
Newfoundland
Labrador
New Brunswick
Nova Scotia
Prince Edward Island
Returns
Let's make returns real easy and straight forward. Here goes ....... Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
Please note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Hamels Fabrics is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Hamels Fabrics to use as a resale item as we would not have a sample or picture to present it.
Thank you so much for your understanding.
Customs, Duties & Taxes
Once in a while, our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also, if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathize with the customer when their parcel is singled out for duties and taxes. Fortunately, this does not commonly occur.