Shipping Information & Returns
We are a Canadian fabric and quilt shop, and we currently ship within Canada only.
We are not shipping to the United States or international destinations at this time.
Shipping rates within Canada
Free shipping on Canadian orders over $299
Orders over $299 before applicable taxes qualify for free Canadian shipping.
Standard shipping:
BC/AB - Flat Rate: $22.99
SK/MB/YK - Flat Rate: $24.99
ON/QC - Flat Rate: $26.99
MARITIMES/NU - Flat Rate: $29.99
Larger orders are shipped by Canada Post or UPS and include a tracking number once shipped.
Lettermail shipping: $9.99 for eligible small orders
Some very small orders may qualify for $9.99 lettermail shipping.
Lettermail is generally suitable for small, flat items such as a pattern or a small amount of fabric, provided the package is under 500 g and within Canada Post’s lettermail size limits.
Please note:
- Lettermail does not include tracking.
- Lettermail does not include insurance.
- Thread cannot be shipped by lettermail because it exceeds Canada Post’s maximum lettermail dimensions.
- If your order qualifies for lettermail, the shipping adjustment will be refunded when your order ships.
Order Fulfillment Timelines
We do our best to prepare and ship orders as quickly and carefully as possible.
Fabric-only orders
Please allow approximately 5–7 days for fulfillment on fabric-only orders, excluding pre-sales.
Orders with notions, books, patterns, or specialty items
Please allow up to 4 weeks for orders that include notions, books, patterns, or other items that may need to be ordered from our distributors.
Hamels Fabrics has more than 30,000 items listed online so customers can browse a wide range of products. Some notions, books, patterns, and specialty items may need to be ordered from our distributors before shipping.
High-volume periods
During sales, promotions, new collection launches, holidays, or other high-volume periods, fulfillment times may be longer than usual. Thank you for your patience while we prepare your order with care.
Tracking information
Larger orders are shipped by Canada Post or Courier and include tracking.
Small lettermail orders do not include tracking or insurance. Once a lettermail order has been mailed, delivery updates are not available.
Please check your shipping information carefully
Before submitting your order, please make sure your name, email address, phone number, and delivery address are correct.
Hamels Fabrics is not responsible for costs related to correcting, redirecting, or reshipping an order because of an incorrect delivery address. If we need to contact you about your order, we will use the email address or phone number provided at checkout.
Lost, stolen, delayed, or weather-damaged parcels
Once a parcel has been shipped, delivery is handled by the carrier. Hamels Fabrics is not responsible for lost or stolen parcels, weather-related damage, or carrier delays.
For tracked parcels, please use the tracking number provided to follow your shipment through Canada Post or UPS.
Returns
We want your shopping experience to be clear and straightforward.
Eligible products may be returned for a store credit within 30 days of the original purchase, provided they are unopened, unused, and in like-new condition.
Return shipping is the customer’s responsibility unless the return is due to an error on our part.
All returns must include a copy of the original receipt and your contact information, including email address, phone number, and return shipping address.
Items that cannot be returned
Please choose carefully when ordering the following items:
- Fabric cuts
- Custom-made kits
- Books
- Patterns
- Opened or used items
Books and patterns cannot be returned due to copyright restrictions. Fabric is non-refundable once cut.
Questions about your order?
If you have questions about shipping, delivery timelines, product availability, or an order you have already placed, please contact Hamels Fabrics before placing a second order.
Phone: 778-675-7555
We appreciate your patience and understanding. Thank you for supporting a Canadian fabric shop.
Shipping FAQ
Does Hamels Fabrics ship across Canada?
Yes. Hamels Fabrics ships fabric, quilt kits, notions, patterns, books, batting, thread, and sewing supplies across Canada from Prince George, British Columbia.
Does Hamels Fabrics ship to the United States?
No. Hamels Fabrics is not shipping to the United States or international destinations at this time.
How much is shipping?
Canadian orders over $299 qualify for free shipping. Orders under $299 ship for a flat rate of $22.99. Some small, flat orders may qualify for $9.99 lettermail shipping.
Does lettermail include tracking?
No. Lettermail does not include tracking or insurance.
Can thread ship by lettermail?
No. Thread cannot be shipped by lettermail because it exceeds Canada Post’s maximum lettermail dimensions.
How long will my order take to ship?
Fabric-only orders generally require approximately 5–7 days for fulfillment, excluding pre-sales. Orders that include notions, books, patterns, or specialty items may take up to 4 weeks depending on availability.
Why do some items take longer to ship?
Hamels Fabrics lists more than 30,000 products online. Not all notions, books, patterns, and specialty items are in stock at all times, and some items may need to be ordered from distributors before your order can ship.
Will I receive a tracking number?
Larger orders shipped by Canada Post or Courier include tracking. Lettermail orders do not include tracking.
What is the return policy?
Eligible unopened and unused products may be returned for store credit within 30 days of the original purchase. Return shipping is the customer’s responsibility unless the mistake was ours.
Can fabric be returned?
Fabric is non-refundable once cut.