Orders are shipped with care from Canada
We strive to have all orders shipped within 1-2 business days. We do have periods when we experience extremely high volume. During these times shipping may take a bit longer but our elves are always working diligently to get your order out the door as fast as possible. If an item on your order is out of stock and on its way, we will notify you ASAP to keep you in the loop so that you know when you will be receiving your order.
Q: To get FREE Shipping in Canada, does my order need to be over CAD $149, before tax or after tax?
A: Before tax.
Q :What if one item on my order is on its way to you and I need other items on my order right away.
A: Just let us know when we inform you that this is the case and we will get your order out right away. When your delayed item arrives, we will ship it out immediately with no extra freight charges.
Q: Can I purchase extra insurance? Can I upgrade to a faster shipping method?
A: Yes, you most certainly can... Just email us at email@example.com and we will make the arrangements.
Q: I didn't receive my package. It didn't have a tracking number. Now what?
A: We will investigate right away! Our success rate with Canada Post and USPS is over 99.9% so you never have to worry. For small orders, the standard shipping method is used which doesn't provide tracking. We understand it's terrible when mail is lost or stolen, but we are not responsible for lost, stolen or damaged packages. If you have regular issues with poor mail delivery (i.e. the carrier delivers your mail to your neighbors every now and then) or issues with stolen mail (community mailboxes, apartments/condos) we would recommend our Expedited shipping options. Not only is it faster, it's also tracked and insured.
Q: How can I get Expedited delivery?
A: Every order over 500 grams (1lb) in Canada ships Expedited. Orders under 500 grams are typically 1-4 charm packs, 1 layer cake, or a small amount of yardage. For orders to the US, any orders over 2.2lb are shipped Expedited. 2.2lbs is roughly 8 charm packs, 2 layer cakes, 2 jelly rolls, and a couple yards of fabric. Fat Quarter Bundles are typically 2.2-4.5lbs and almost always ship Expedited for both US and Canada. If you have an order under 500g (Canada) or 2.2lb (US) contact us if you would like to pay extra for Expedited shipping.
Q: Is Expedited shipping insured?
A: Yes. The default insurance is $100 CAD, but you can contact us to insure your order for more than $100 for an extra charge.
Q: I live in a remote location, all shipments come in to us via airplane. Will I pay more for shipping?A: Exceptions to shipping:
For remote areas of Canada and the U.S.A. where shipping is much higher due to having to fly postal in by small aircraft etc., shipping charges will be adjusted accordingly.
Q: If I order a roll of batting will I pay more shipping?
When you are receiving a Block of the Month program, actual shipping charges will be charged on the block of the Month that contains all the finishing parts such as borders, bindings etc
*Exception - If shipping charges are over $40.00, Hamels Fabrics will cover the first $40.00 and bill the remainder amount to your order. This situation rarely occurs.
A: On batting, Hamels Fabrics covers the first $40.00 of the shipping cost... this is usually sufficient to ship your roll. If and when the shipping is more than $40.00, we will discuss what the amount will be.
In Canada, the following taxes will be adjusted accordingly for items in your shopping cart, based on the shipping destination, prior to shipping:
GST (5%) and PST (7%)
Prince Edward Island
In the United States and International: We do not charge any tax.
Let's make returns real easy and straight forward. Here goes ....... Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
Please note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Hamels Fabrics is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Hamels Fabrics to use as a resale item as we would not have a sample or picture to present it.
Thank you so much for your understanding.
Customs, Duties & Taxes
Once in a while, our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also, if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathize with the customer when their parcel is singled out for duties and taxes. Fortunately, this does not commonly occur.