We strive to have all orders shipped within 1-2 business days (Business Days being Monday to Friday). We do have periods when we experience extremely high volume. During these times shipping will take longer, at times one to two weeks. Rest assured our elves are always working diligently to get your order out the door as fast as possible. If an item on your order is out of stock and on its way, we will notify you ASAP to keep you in the loop so that you know when you will be receiving your order.
WE OFFER FREE FIRST CLASS SHIPPING WITH TRACKING (except for letters and small packets).
XPRESSPOST shipping is available by request, and for and extra fee.
For remote areas of Canada and the U.S.A. where shipping is much higher due to having to fly postal in by small aircraft etc., shipping charges will be adjusted accordingly.
Also for bulky packages which would include items such as batting etc. our flat rate of $9.98 does not apply. We will be in touch with you to let you know what the actual shipping charge will be.
*Exception - If shipping charges are over $40.00, Hamel's Fabrics will cover the first $40.00 and bill the remainder amount to your order. This situation rarely occurs.
When you are receiving a Block of the Month program, actual shipping charges will be charged on the block of the Month that contains all the finishing parts such as borders, bindings etc
Let's make returns real easy and straight forward. Here goes ....... Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.
Please note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colors be changed from what Hamels Fabrics is presenting. Or it can be a pattern which you have requested that we do up the colors for. This kit is then your personal taste so if returned would be difficult for Hamels Fabrics to use as a resale item as we would not have a sample or picture to present it.
Thank you so much for your understanding.
Customs, Duties & Taxes
Once in a while, our international customers have to pay fees for customs, duties and taxes. These extra fees can vary widely depending on which country the parcel is destined for. We have no control over potential extra charges which can possibly be applied by the destination country.
We highly recommend that you research the policies which pertain to your country. Also, if a custom clearance procedure is involved in the shipping it will add to the shipping time and once again this is not within our control. We do sympathize with the customer when their parcel is singled out for duties and taxes. Fortunately, this does not commonly occur.