During these extraodinary times, we are facing an acceleration in demand and significant changes in order patterns. As a result, you will see intermittent backorders on some products or shipping delays.
We are operating with minimal staff and mandated provincial health and safety protocols.
Our hardworking and dedicated employees are fulfilling orders as quickly as possible.
Your patience and understanding is appreciated.
As well, our suppliers are experiencing delays in shipping product for various reasons: massive increase in orders, supply chain disruptions, reduced product availability, staff shortages, etc.
We appreciate this can be inconvenient for our valued customers and sincerely apologize for the delays.
Know that we are working hard behind the scenes to improve turnaround times and remain committed to providing the best service possible.
ORDER FULFILLMENT EXPECTATIONS
Please allow 5-7 days to fulfill fabric orders and 10-14 days for orders with notions, books or patterns.
Although orders are processed and shipped daily there may be courier delays beyond our control.