During these extraodinary times, we are facing an acceleration in demand and significant changes in order patterns. As a result, you will see intermittent backorders on some products or shipping delays.
We are operating with minimal staff and mandated provincial health and safety protocols.
As well, our suppliers are experiencing delays in shipping product for various reasons: massive increase in orders, supply chain disruptions, reduced product availability, staff shortages, etc.
We appreciate this can be inconvenient for our valued customers and sincerely apologize for the delays.
Know that we are working hard behind the scenes to improve turnaround times and remain committed to providing the best service possible.
ORDER FULFILLMENT EXPECTATIONS
If you have placed an order, or planning to place one, the following timeline is what you can expect from order confirmation to delivery:
Fabric Only: 3 - 4 weeks
Patterns/Notions/Books/Kits: 4 - 6 weeks
As of MARCH 4 we are cutting fabric orders placed on FEBRUARY 15/16
Orders are shipped several days per week but may not be shipped the same day they are cut due to shipping carrier pick up time/days.
Your orders are being processed by our hardworking and dedicated employees.
If you have placed an order and received an email confirmation then be assured you are in the queue.
We are working very hard to fulfill orders as quickly as possible while keeping our staff safe and healthy.
We apologize that we cannot respond to emails and telephone messages as quickly as usual as we pride ourselves on the personal care and attention of our customers.
Your patience and understanding is appreciated.
**PLEASE NOTE - WE ARE NOT OPEN FOR IN PERSON SHOPPING AT THIS TIME**
~ CURBSIDE PICKUP IS AVAILABLE ~
Select Curbside Pickup during checkout when placing your online order. Your order will then be placed in the queue and you will be notified when your order is ready for pick up.