STORE POLICIES

Online Shopping

At Hamels fabrics, we value our customers and their privacy. We are committed to protecting your personal information and providing a secure online shopping experience, and we believe all Internet transactions should be convenient, reliable and secure.

Thank you for your confidence, however, if you would be more comfortable placing your order offline, please call us toll free at 1-877-774-2635 (in Canada) or (what number) (outside Canada). (Our toll free number works in all of North America) Our online store is designed to make it easy for you to browse around or find exactly what you want. And if you don't see what you want, please ask. Choose a department or search by keywords for products, then add the desired items to your shopping cart. You may view your cart at any time, and even save it as a wish list for future shopping.

Checkout

Checkout options include Express Checkout (billing and shipping info will not be saved for future purchases) and Create an Account. Your account will save shipping and billing details along with a record of previous orders, and if you forget your log-in password, you can choose to have it e-mailed to you from the account log-in page.

Payment Options

We accept Mastercard and Visa credit cards. (We also take Money orders and registered cheques)

Return Policy

• Books and Patterns are non-refundable
• Cut Fabric is non-refundable
• All sale items including sale kits are non-refundable
• Other regular priced items can be returned with a 20% restocking fee.

Wish List

Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use!

• Just select the items you want into your shopping cart, then select Save Cart "Wish List"
• Enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message.
• The contents of your cart will be saved with an ID number that will then be e-mailed to both of you.
• You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out."
• Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.